Fix payment problems, such as declined or incomplete transactions

If you take problems paying for Google products, you lot might need to set up a problem with your payments profile.

Find the event y'all're experiencing below:

"Your transaction cannot exist completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional data to us, please exercise then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such equally a credit card) matches the accost recorded in your Google payments center settings. If they don't friction match, update your address in your Google payments eye, and endeavor the transaction once more.
  • Effort using a Google Play gift card to consummate the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop estimator, endeavor the transaction using the Google product'southward website.
    • If you lot're using a mobile device, try using the product's mobile app (if an app is bachelor).
  • If you're using guest checkout when the mistake occurred:
    • Effort signing in to an existing Google account and placing the guild again.
    • Endeavor creating a new Google account if yous don't already accept one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired bill of fare"

Cheque to see if your payment method is upwardly to engagement. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Please use another form of payment."

Note: These steps likewise apply if you see the error message "Your payment didn't go through. Delight endeavor a different payment method or endeavour again later."

Try the following:

  1. Cheque to see if your payment method is up to engagement. If it isn't, update it in the Payments middle, and so try your purchase again.
  2. Make sure you have enough money in your account for the purchase.
  3. If you're notwithstanding having bug, contact your bank to meet if there's a problem with your business relationship.
  4. Effort making the purchase again with a unlike payment method.

"Your payment was declined due to an issue with your account"

If you see this bulletin, it might be considering:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We need a picayune more than information to protect your business relationship against fraud.
  • We demand a little more information to comply with EU law (European customers only).

To set the issue, attempt the following:

  1. Become to the Payments center.
  2. Take action on whatsoever errors or requests in the payments eye.
    1. You might demand to verify your identity before y'all tin buy anything through your Google Account.
  3. Brand sure your proper noun, address, and payment data are up to date.

"Unable to process payment: Low carte balance"

Y'all might non have enough funds in your account to make the payment. Check your business relationship rest or contact your banking concern.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You lot must verify the card before you lot can use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If y'all take multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge menu.
  4. Within 2 days, you'll detect a temporary charge on your card statement forth with an 8-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method once more:

  1. Confirm which carte du jour yous desire to verify.
  2. Check how long ago you lot tried to verify your card.
    • If less than 2 days: Wait upward to ii days.
    • If more than than two days: Bank check your card statement. You should notice a temporary charge from Google chosen "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

You lot can't use this card for this purchase. Effort to make the purchase again with a unlike menu.

If the bill of fare you want to utilise isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more almost what to do if y'all temporarily or permanently airtight your payments profile.

If you're still having problem, contact back up.

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